Policies
Minimum order: $15.00 plus shipping charges.
Full payment with order by check, money order, Visa or MasterCard please. Your canceled check will serve as your receipt.
Orders paid by check for online orders will be shipped upon receipt of check through mail.
Special Bonus: Orders totaling $50.00 to $99.99 will receive a new introduction of our choice. Orders totaling $100.00 or more will receive two new introductions of our choice in addition to extras.
Shipping: Shipping season is from July 1 through mid August for colder climates; through the end of September for warmer areas. If you have a preferred shipping date, please e-mail us at orders@suttoniris.com (please indicate your order number in your e-mail) and specify delivery dates. Shipments will be made by UPS except to areas where their use is not possible. Please include your full street address and phone number. For those of you who want UPS 3-day delivery, add $1.00 per plant, in addition to regular shipping and handling costs. Second or next day delivery will be billed at cost.
Local customers: If you wish to pick up your order, you may omit the shipping and handling charge by selecting "customer pickup" during online check-out process Please make sure you include your phone number in your account information so we can contact you when your order is ready.
Foreign orders: Minimum order is $100.00 (USA) plus shipping and handling. Start with $29.00 documentation fee, then add $30.00 for the first five plants.. Add $3.00 for each additional TB rhizome and/or $1.50 for each additional median rhizome. These are the only shipping charges for foreign orders. Canadian orders minumum order $50.00 (USA) plus shipping and handling. Start with $29.00 documentation fee, then add $15.00 for the first 5 plants. Add $1.00 for each additional plant. If you wish faster service, UPS 3-day delivery, second day or next day, delivery will be billed at cost.
Substitution: Substitutions will be made only with your permission. The supply of newer plants is limited, e-mail us at orders@suttoniris.com (please indicate your order number in your e-mail) with suggested substitutes if you wish us to substitute.
Plant quality: The garden is state inspected thus assuring you of quality, disease free plants. Our rhizomes are guaranteed true to varietal name and are healthy at time of shipment. If any plant fails to perform satisfactorily, please let us know by November 30 and we will replace the plant. It will be replaced the following season providing the variety is still in the catalog. If it is not available a substitute variety will be sent or we will refund your money. However, we cannot accept responsibility for growing or storage conditions over which we have no control, even the weather.
Iris club orders: A 50% discount off the regular price will be given for iris introduced in 2003 and later. To receive the iris club discount, at least five of a variety must be ordered. Please send requests to orders@suttoniris.com or call for further information. 1-888-558-5107
We will be generous!